Health & Safety

Our safety programs emphasize the importance of individuals taking personal responsibility for appropriate safe behavior, with managers taking the lead through their commitment to key safety leadership behaviors.


Safety organization and strategy

The NSG Group Sustainability Director reports to the Chief Operating Officer. Monthly safety updates are provided to the COO while more in-depth management reviews are completed every six months with the senior operations team comprising the heads of the four SBUs and the heads of the Group functions. All injuries at work are regarded as avoidable. We require full reporting of all incidents, no matter how minor, and appropriate investigation to ensure we learn from all such events. The Group has a focus site approach, which provides additional support and more regular reviews for sites that have more than a defined number of significant injuries.


Safety performance

Safety improvement begins with a focused approach to the prevention of conditions and behaviors which lead to injuries. NSG drives proactive safety by Measuring Safety 4 Ways, which includes:


  • Safety Improvement Plans (SIP) – reducing hazards and risks through planned improvements of conditions and behaviors that lead to incidents.


  • Incidents of High Potential Severity (IHPS) – reviewing all incidents with a critical eye, considering if they could have resulted in serious injury, and then taking preventative actions.


  • Key Safety Behaviors (KSB) – focus on how our employees complete tasks, working to reduce at-risk behaviors through frequent feedback.


  • The Significant Injury Rate (SIR) records injuries requiring medical treatment or the reallocation of duties to allow an individual to continue working, expressed as a rate per 200,000 hours worked.

The Significant Injury Rate for the year to 31 March 2017 of 0.32 represents a three percent improvement in safety performance compared to FY2016 on a like-for-like basis. This is in line with the Group’s Medium-term-Plan, focusing on a year-on-year improvement.

We are committed to our high-risk reduction program and the safety tools we have in place.

Following a fatal accident in FY15, all SBUs have implemented improvement plans that include assessing risks of falling; identifying areas where the tasks can be eliminated; and taking adequate precautions, where working at height is required, to prevent employees from falling. Finally, we have improved the type of PPE employees wear in particular the requirement to wear helmets with a four-point harness.


High-risk activities

We continue to focus on the following high-risk activities by tracking projects related to:

• Vehicle and pedestrian safety

• Machinery safety: guarding, frequent access and isolation

• Contractor control, including permits

• Materials handling: moving glass, load security, grabs, trolleys and pallets

• Driving


Moving safety to the next level

Our ongoing safety strategy focuses on improving the effectiveness of our safety tools and programs. Our employees and supervisors will make the difference in moving safety to the next level through the following initiatives:

• Independent audits of our safety tools to drive a more consistent approach, develop our safety skills and improve our shared learning across regions and sites.

• Further improve our level of proactive employee involvement as a means of continuing to change our safety culture.

• Further develop our first-line supervisors to improve our overall level of safety leadership.


NSG Safety Day

The annual NSG Safety Day continues to be a successful global event. All sites organize health-related activities and employees are given the opportunity to improve their first aid, firefighting and emergency response skills.


NSG Group Safety Award

The NSG Safety Award aims to increase awareness and reward individuals or teams for outstanding health and safety project initiatives.