Efforts to Quantify As-is and To-be Gap

NSG Group has an established talent strategy that provides the key steps to help people join our organization, stay, develop, and perform. The first step in our talent strategy is the setting of our strategic goals and the creation of an organization design that supports this strategy, ensuring all employees are clear on what this means for them and the skills that are needed to deliver this strategy.

On an annual basis we assess our skills gaps, evaluating the talent we have through performance management, succession planning and assessment of potential activities. These activities help to identify the skills gaps we have and prioritize these against our strategy. We continue to develop our people through growth opportunities, rich career experiences supported by formal learning opportunities where appropriate.

All of our Strategic Business Units have regular reviews of the talent and high potential individuals in their areas, while more locally we focus on the development of all employees. In FY2024/3, training was delivered to all managers to develop their coaching skills helping them to have more effective performance discussions.

In FY2025/3, we will focus on developing our employer brand to ensure that we attract top talent externally but also have a brand that ensures our current employees are proud of the organization they work in, this further helps to support the retention of talent.

We also continue to enhance our Group leadership development programs, supporting over 150 leaders in their formal development activities year on year. Our talent management system implemented in 2018 has been updated to include learning management functionality to have a global record of training.

Our Group wide employee survey, Your Voice, plays a critical role in helping us to understand the areas where we have gaps and need to improve and also helps to identify the key strengths that we have as an employer. In 2023, 80% of our population, over 21,000 people, shared their thoughts with us in response to the survey. 77% of those who responded would recommend NSG Group as a good place to work. The 2023 survey saw an improvement across all categories surveyed compared to the survey conducted in January 2022, meaning our people feel more positive and actions that were implemented as a result of the 2022 survey can be felt across all of our locations.