We continue to use our Employee Survey to measure sustainable engagement within the Group. In 2019, the survey covered 17 countries in four regions (Europe, Asia, South and North America), and involved 6,989 employees, achieving a response rate of 88 per cent. It was open for completion for three weeks and generated more than 2,645 comments, which were reviewed by the local management. As a result of the review action plans were developed and executed.
Pulse Survey 2019