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As a global business, we have chosen to assess our performance against the GRI (Global Reporting Initiative). The GRI aims to promote common conventions and to enable comparability, such as currently exist in financial reporting, in corporate reporting on economic, environmental, and social performance.

We believe the GRI approach is consistent with our aim to make steady incremental progress on improving our Sustainability performance and its criteria are a good match with our own Sustainability objectives.

We have self-declared our reporting to be Application Level B (Self-declared). We intend to be able to report further progress in our 2012 Sustainability Report, to be published in early 2013. We report our financial, social and environmental performance via three main channels:

  • NSG Group Annual Report 2011 (AR)
  • NSG Group Sustainability Report 2011 (SR)
  • NSG corporate website, (Web)

The table below shows where to find information on our performance on the criteria on which we are reporting this year.



The table below shows where to find information on our performance on the criteria on which we are reporting this year.

A summary of our reporting principles, reporting guidance and standard disclosures (including performance indicators) is given in the following tables.

1 Strategy and analysis
1.1 Statement from the most senior decision-maker of the organization about the relevance of Sustainability to the organization and its strategy. SR Page 6
1.2 Description of key impacts, risks and opportunities. Pages 6-11, 16, 17 & Web
2 Organizational Profile
2.1 Name of organization. Page 45
2.2 Primary brands, products & services. Pages 2 & 3
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Pages 2 to 5 & AR
2.4 Location of organization’s headquarters. Page 45
2.5 Number of countries where the organisation operates, and names of countries Pages 4 & 5
2.6 Nature of ownership and legal form. AR
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Pages 4 & 5
2.8 Scale of the reporting organization. AR
2.9 Significant changes during the reporting period regarding size, structure or ownership. AR
2.10 Awards received in the reporting period. Pages 19 & 35
3 Report Parameters
3.1 Reporting period. Page 44
3.2 Date of most recent previous report. Page 42
3.3 Reporting cycle. Page 44
3.4 Contact point for questions regarding the report or its contents. Page 45
3.5 Process for defining report content, including: Determining materiality; Prioritizing topics within the report; and identifying stakeholders the organization expects to use the report. Page 44
3.6 Boundary of the report. Page 44
3.7 State any specific limitations on the scope or boundary of the report. Page 44
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. AR
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement. Not applicable
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Pages 6 & 7
3.12 Table identifying the location of the Standard Disclosures in the report. Identify the page numbers or web links where the following can be found. Pages 42 & 43
3.13 Policy and current practice with regard to seeking external assurance for the report. Self-declared at GRI application Level B. No external assurance was pursued for this reporting period.
4 Governance
4.1 Governance structure of the organization. Page 14
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Page 14, & AR
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. State how the organisation defines ‘independent’ and ‘non-executive’.
AR & Web
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Pages 33 & 36
4.5 Linkage between compensation for members of the board, senior managers,
and executives and the organization’s performance.
4.6 Processes in place for the board to ensure conflicts of interest are avoided. Web
4.7 Process for determining the qualifications and expertise of the members of the board for guiding the organization’s strategy on economic, environmental, and social topics. Web
4.8 Statements of mission or values, code of ethics, and principles relevant to economic, environmental, and social performance and the status of their implementation. Pages 10 & 11
4.9 Board procedures for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, code of ethics, and principles. Pages 14 & 15, & Web
4.10 Processes for evaluating the board’s own performance. Web
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Web
4.12 Externally developed economic, environmental, and social charters,
principles, or other initiatives to which the organization subscribes or endorses.
Pages 1, 6, & Web
4.13 Memberships in associations or advocacy organizations. Pages 1 & 16
4.14 List of stakeholder groups engaged by the organization. Pages 10 & 11, & 32-41
4.15 Basis for identification and selection of stakeholders with whom to engage. Pages 10, 11, & 44
4.16 Approaches to stakeholder engagement,including frequency of engagement by type and by stakeholder group. Pages 32-41
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Pages 32-41
Disclosure on management approach Page 12
Economic Performance
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. AR
EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change. Pages 16 & 17
Disclosure on management approach                          Page 12
EN1 Materials used by weight or volume Pages 28, 29, & Web
EN2 Percentage of materials that are recycled input materials Pages 29, 30, & Web
EN3 Direct energy consumption by primary energy source Pages 28, 29
EN4 Indirect energy consumption by primary source Web
EN5 Energy saved due to conservation and efficiency improvements Web
EN8 Total water withdrawal by source. Page 29
Emissions, effluents and waste
EN16 Total direct and indirect greenhouse gas emissions by weight Page 31
EN17 Other relevant indirect greenhouse gases by weight Web
EN19 Emissions of ozone-depleting substances by weight Web
EN20 NOx, SOx, and other significant air emissions by type and weight Page 31
EN22 Total weight of waste by type and disposal method Page 30
EN23 Total number and volume of significant spills Web
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation Web
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Web
Product Responsibility
Disclosure on management approach Page 13
Customer health and safety
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures Page 13
Product and service labelling
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements Web
Customer Satisfaction
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction Web
Marketing Communications
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship Web
Labor Practices and Decent Work
Disclosure of management approach Page 13
LA1 Total workforce by employment type, employment contract, and region Page 13
LA2 Total number and rate of employee turnover by age group, gender, and region  Web
Labour/Management Relations
LA4 Percentage of employees covered by collective bargaining agreements Web
LA5 Minimum notice periods regarding operational changes, including whether it is specified in collective agreements Web
Occupational health and safety
LA7 Rates of injury, occupational diseases, lost days, and
absenteeism, and number of work-related fatalities by region
Pages 32, 33, & Web
Training & Education
LA10 Average hours of training per year per employee by employee category  Web
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings  Web
LA12 Percentage of employees receiving regular performance and career development reviews Web
Human Rights
Disclosure of management approach Page 12
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Web
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken Page 38
Disclosure of management approach Page 13
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting  Page 13
Public Policy 
SO5 Public policy positions and participation in public policy development and lobbying Web
Anti-competitive behavior
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes  AR
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations AR